In order to ensure successful integration and optimal usage of your ed solution, we offer consulting services, implementation methodology and reliable support services based on years of experience in rolling out the ed solution for medium to large installations.
While the nature and scope of our clients' projects may vary, our approach remains the same: we stay closely involved during all phases of a project, check on progress with clients early and often, respect time and budget delivery, and provide long-term support.
The following are some of the services we can provide to deploy t he right solution for your environment and train your staff.
|
CONSULTING AND ANALYSIS
- Business needs, priorities and targeted results
- Identifying user profiles (needs, tasks, and current methods)
- Inventory of existing content
- Content development strategies
- Technological systems and infrastructure
- Organizational culture
- Risk factors
- Implementation plan
- Objectives and success measurement
- Requirements definition and project timing
|
DEVELOPMENT AND IMPLEMENTATION
- Configuration and customization
- Development of specific functions
- Integration with current systems
- Data importing
- Importing existing and/or external content
- Pre-deployment to one or more specific groups
- Training for key users
- Evaluation and fine tuning
- Large-scale deployment
|
TRAINING AND SUPPORT
- Classroom or virtual training
- Post-implementation follow-up
- User support (via telephone and online)
- Expertise transfer and coaching for custom content development
|
